Whether your day starts in the field or in the office, you deserve IT that helps you get on with it. RIKR brings practical IT support, cybersecurity, and managed networks to the people behind oil and gas.
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The work takes all kinds of people. The person checking in from a field location, the office keeping records straight, and the leadership team planning what comes next all need someone they can count on. We listen first, explain the options, and help you find what fits.
Devices, email, file access, and connections that help people stay in touch. When someone needs help, we aim to fit their workflow, whether that starts with a phone call, text, Teams, Slack, or email.
Device Support · Remote Access · Connectivity
Keep the everyday work moving with account administration, patching, backup, and help desk support. We help manage the IT details so they take less time away from the job you came to do.
Help Desk · Microsoft 365 · Google Workspace
Clear guidance on access, risk, and technology decisions. We’ll help you weigh the tradeoffs in plain language, with room for your business, your budget, and the way your team works.
Practical Guidance · Business Continuity · Planning
Oil and gas helps keep other industries moving. The accounts, commercial information, and payment instructions behind that work have value too. That can make business accounts a target for theft and payment fraud.
Cybersecurity is essential, but it still has to work for your people. We start with practical safeguards, visibility into unusual activity, and a plan for responding when something needs attention.
Help protect identities, business email, and shared credentials. A familiar sender or a completed MFA prompt does not tell the whole story.
How session hijacking worksGive people useful training and an easy way to raise a concern. If someone is tricked, the first job is to help them report it and secure the situation.
Explore managed cybersecurityKnow who is watching, who is making the next call, and what recovery should look like. RIKR takes charge of coordinating the response within the agreed service scope.
Plan your incident responseFor background on these risks: FBI guidance on business email compromise and the Canadian Centre for Cyber Security’s oil and gas assessment.
GHS Energy made cybersecurity a priority so its people could focus on their work. When a convincing message from a known sender led to a Microsoft 365 session compromise, that preparation helped the team respond.
Through RIKR’s partnership with Huntress, automated remediation addressed the immediate risk in under one minute. RIKR stayed GHS Energy’s point of contact, guiding additional checks and helping the employee return to work within the hour.
This is what the investment was there for: a fast response and a familiar team to help keep the business moving.
Request the case studyWe have a foundation and best practices, and we’re flexible about how they fit your business. Start with one service or bring them together. We’ll talk through the scope before you commit.
What we do, where we fit, and why having help matters.
Because your people have work to do. When you just need to send an email, having someone to tag in beats losing your afternoon to troubleshooting. For security, we’d rather help you prepare now than meet you for the first time after something goes wrong.
Yes. We help with devices, accounts, email, and file access in the field and at a desk. Ask for help by phone, text, email, Teams, or Slack. Support should fit your workflow.
We guide remote troubleshooting and help identify the problem. When the internet provider needs to get involved, we can coordinate with them and, in some cases, handle that conversation for you.
We’ve worked hands-on with Ignition, PLC data routing, and minor configurations. Our primary role is the network and vendor coordination. When controls specialists are needed, we represent you and help make sense of the technical conversations.
We handle onboarding, offboarding, and permissions around how your people work. We aim to eliminate shared logins wherever practical and apply best practices without breaking the workflow.
We lighten the tier 1 and tier 2 support load so they can focus on bigger priorities. They also get tools, extra help, and an escalation point. Two heads are better than one.
We’ve helped the guy on the rig at midnight when needed. We just try to keep that the exception. Standard support is Monday to Friday, 8 a.m. to 6 p.m. After-hours emergencies may cost extra.
Provide your name and email address, and we’ll get in touch. Let’s talk about your team, goals and needs.
IT support, cybersecurity, and managed networks for businesses across Texas, including Dallas – Fort Worth. Explore our coverage.
Dig deeper into our IT knowledge on the RIKR blog.