Everyday help desk
Employees can ask for help by text, phone, Slack, Microsoft Teams, or email. We troubleshoot remotely and explain what is happening in plain language.
People · Devices · Applications
Coverage · Dallas–Fort Worth and beyondRemote first.
Remote first.
Locally ready.
RIKR supports people wherever work happens. Our staff are based across Fort Worth, Plano, Dallas, the Mid-Cities, and Arlington. Across Texas and around the country, we extend that reach through remote support and a growing network of hands-on service partners.
Built in Texas. Ready to serve across America.
Explore our coverage
Support without the commute
Most IT work can happen from anywhere.
A technician does not need to be standing beside a laptop to reset an account, troubleshoot software, administer Microsoft 365 or Google Workspace, deploy updates, check backups, or investigate many common problems. Remote support helps us start sooner and stay with the issue wherever the employee is working.
Proactive management
Monitoring, patching, cloud administration, backup checks, and routine maintenance continue without waiting for someone to visit the office.
Monitoring · Patching · Cloud
Physical work, coordinated
When an issue needs someone onsite, we define the task, coordinate the right person, and remain your technical point of contact through completion.
Dispatch · Coordination · Ownership
One team. Expanding reach.
DFW covered. Texas reachable. Nationally connected.
Our delivery model starts with remote support, then adds local presence or coordinated field service when the work requires hands on equipment.
Dallas–Fort Worth
Our team is distributed across the Metroplex, giving RIKR a real local presence without pretending every staffed city is a separate office.
- Plano
- Fort Worth
- Mid-Cities
- Arlington
- Dallas
Across the Lone Star State
Remote support lets us help businesses across Texas. When physical work is required, we plan travel or coordinate a qualified local resource based on the location and scope.
Availability and onsite costs are agreed before the work begins.
Across the country
Our growing network of hands-and-feet agreements extends our reach nationally. A partner technician can complete a defined onsite task while RIKR coordinates the technical work and communication.
Coverage depends on location, timing, and the work required.
When remote needs a hand
What “hands and feet” means.
Remote hands and feet is a practical way to handle physical work at a distant office. RIKR diagnoses the issue, documents the task, and coordinates a qualified technician near the site.
The technician might reconnect equipment, trace cabling, replace a device, collect photographs, verify indicator lights, or follow a defined installation plan. RIKR stays involved so the customer does not have to translate between multiple vendors.
Coverage built around the work
Bring support, security, and networks together.
Start with the service your team needs. The same RIKR team can support employees, protect business systems, and coordinate the technology connecting multiple locations.
IT Support
Remote help desk, device management, patching, cloud administration, and everyday guidance.
Explore IT supportCybersecurity
Managed protection for people, devices, email, and identities, wherever employees work.
Explore cybersecurityManaged Networks
Network equipment management, connectivity guidance, and coordination across business locations.
Explore managed networksA little clarityCoverage questions,
Coverage questions,
answered.
Where we work, what can happen remotely, and when someone needs to be onsite.
Where does RIKR have staff in Dallas–Fort Worth?
Our staff are based in Fort Worth, Plano, Dallas, the Mid-Cities, and Arlington. That gives us coverage across the Metroplex without presenting each city as a separate office.
What problems can RIKR resolve remotely?
We regularly resolve authentication, account, and device issues, plus updates, mapped printers, password resets, and more. Starting remotely often avoids an unnecessary trip.
What happens when an onsite visit is needed in DFW?
We troubleshoot and triage remotely first. If a visit is required, we make every effort to arrive the same or next business day.
Can you support a business with several offices?
Yes. We use one support process across offices and remote employees, coordinating onsite help when needed.
How do you provide onsite support outside DFW?
Coverage depends on the situation, and we always make our best effort. In five years, our local partners have helped us provide support from Florida to Idaho without finding a client we could not support.
What does “hands and feet” mean?
A local partner handles physical work while RIKR diagnoses and directs it. The client keeps one point of contact.
How are partner-dispatch costs handled?
We try to minimize additional costs and generally bill back our partner cost. Whenever possible, we discuss the expense before dispatch.
Is after-hours support available?
Yes. Rotations help ensure coverage when it matters most.
Make contact
LET’S TALK ABOUT WHAT’S NEXT.
Provide your name and email address, and we’ll get in touch. Let’s talk about your team, goals and needs.
IT support, cybersecurity, and managed networks for businesses across Texas, including Dallas – Fort Worth. Explore our coverage.
Dig deeper into our IT knowledge on the RIKR blog.