Remote management & patching
Ninja RMM powers our remote management, patching, and remote support. We can help with an issue today while keeping an eye on the devices your team depends on.
Remote Management · Patching · IT Support
IT support & help desk
Managed IT support that keeps your people working.
Request help by text, phone, Slack, Microsoft Teams, or email. We fit into the way your people already work, with responsive support and proactive care for the technology they depend on.
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What’s included
The right tools. A team you want watching your back.
Good IT support combines people who care with the tools to follow through. As your managed service provider (MSP), we look after everyday issues and the ongoing work that keeps your business technology maintained.
Microsoft 365 & Google Workspace
We administer your email and collaboration environment, including user onboarding, offboarding, and account changes as your team grows and changes.
Microsoft 365 · Google Workspace
Antivirus & email filtering
Defender AV provides antivirus protection. Email filtering uses Microsoft Defender or Google’s built-in protection, depending on your platform.
Antivirus · Email Filtering
Cloud & device backup
Axcient backs up Microsoft 365, Google Workspace, computers, and servers. We’ll work with you to set retention policies that support your recovery needs and applicable compliance requirements.
Disaster Recovery · Business Continuity
Consistent email signatures
Exclaimer helps keep company email signatures consistent, so your people can communicate with a professional, recognizable identity.
Email Signature Automation
Software administration & IT guidance
We help administer business applications and provide routine technology consulting, connecting decisions about tools and equipment with your team, goals, and needs.
Practical advice · Ongoing administration · SaaS administration
Optional MDM upgrade: Mosyle or Microsoft Intune mobile device management is available separately. We’ll help you decide what fits your environment. Related software licensing is additional.
Straightforward pricing
Choose the coverage your team needs.
Managed IT Support
$109per employee/month
Responsive support and proactive care for the technology your team depends on.
- Help desk and remote support
- Remote management, patching, and antivirus
- Microsoft 365 or Google Workspace administration
- Backup, email signatures, and routine IT guidance
Complete Managed IT
$149per employee/month
One team for your everyday IT needs and proactive cybersecurity. Both plans, bundled.
- Everything in Managed IT Support
- The full Managed Cybersecurity package
- Protection for devices, email, and identities
- Security awareness, guidance, and incident triage
Volume discounts available for teams of 26 or more.
Microsoft 365, Google Workspace, device-management, and other software licensing are additional. Projects and extensive security-incident remediation are quoted separately.
What is included in Managed IT Support?
RIKR combines help desk and remote support with Ninja RMM remote management and patching, Microsoft 365 or Google Workspace administration, onboarding and offboarding, Defender AV, platform email filtering, Axcient backup, Exclaimer email signatures, software administration, and routine technology consulting. Mosyle or Microsoft Intune MDM is available as an optional upgrade.
How much does managed IT support cost, and what is extra?
Managed IT Support is $109 per employee/month, with volume discounts for teams of 26 or more. Microsoft 365, Google Workspace, device-management, and other software licensing are additional. MDM is an optional upgrade. Projects and extensive security-incident remediation are quoted separately. After-hours emergency support may incur additional charges.
How can our employees request IT support?
Your team can request help by text, phone, Slack, Microsoft Teams, or email. We work with you to fit support into the way your people already communicate, rather than making everyone adopt a separate routine just to ask for help.
What are your support hours?
We cover your standard working day: Monday through Friday, 8 a.m. to 6 p.m. After-hours emergency support may incur additional charges.
Can you work alongside our internal IT team?
Yes. We can supplement your internal IT team or serve as your outsourced IT team. We’ll agree on responsibilities and how requests should move between your people and ours.
Can you manage Microsoft 365 and Google Workspace?
Yes. We administer Microsoft 365 or Google Workspace, including user onboarding, offboarding, and account changes. Email filtering uses Microsoft Defender or Google’s built-in protection, depending on the platform. Software licensing is additional.
What data and systems can you back up?
Our Axcient backup offering covers Microsoft 365, Google Workspace, computers, and servers. We’ll review your environment and recovery needs with you to establish the appropriate backup scope.
What cybersecurity protection is included?
Managed IT Support includes Defender AV, device patching, platform email filtering, and Axcient backup. Managed Cybersecurity adds the separate security package, including endpoint detection and response, identity protection, awareness training, and incident triage and response coordination. Complete Managed IT combines both plans.
Is mobile device management included?
MDM is an optional upgrade, available through Mosyle or Microsoft Intune. It is separate from the remote management, patching, and support provided through Ninja RMM. Related software licensing is additional.
How do we get started with RIKR?
Use Make Contact to leave your name and email address. We’ll get in touch to discuss your team, goals, needs, and current technology before recommending a plan.
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LET’S TALK ABOUT WHAT’S NEXT.
Provide your name and email address, and we’ll get in touch. Let’s talk about your team, goals and needs.
IT support, cybersecurity, and managed networks for businesses across Texas, including Dallas–Fort Worth.